Premium Multi-Brand Retail Chain
DSM Solution and Service Offerings
- Managed IT Services
- 24/7 Server, Storage & Backup Support
- Centralized Helpdesk & Service Desk for Remote Support
- OS and Anti-virus Support at all locations
- Vendor & Asset Management
Technology used
Our IT infrastructure is anchored by Servers & Storage, essential for seamless data management. The Database is the engine that powers various applications, ensuring efficiency and security. Tivoli Backup adds an extra layer of protection, guaranteeing the safety and recoverability of critical data. Prioritizing End User Assets, we provide reliable hardware and software tools for an optimized user experience. These components work in harmony to create a robust IT environment, emphasizing data integrity, application performance, and user satisfaction.
Benefits to client
Our commitment to service excellence is underscored by our stringent SLA, boasting a remarkable 98% adherence across all locations for End User Services (EUS). We take pride in providing round-the-clock support for Servers & Database, ensuring uninterrupted operations and swift issue resolution. This dedication to accessibility and responsiveness reflects our unwavering commitment to delivering top-tier IT services, fostering a reliable and efficient environment for our users globally.
Business drivers
- Onsite Support to all Stores
- Centralised Helpdesk
- Remote support to reduce TAT
- 24x7 Support for Servers and Database
