One of the APDRP’s
DSM Solution and Service Offerings
- Maintenance DC & Enduser Systems
- Centralized Helpdesk
- 24/7 DC resource support
- Skilled / Qualified engineers provided
- Quarterly Preventive maintenance
- Third Party Vendor Management
- Assets Management
Technology used
Servers & Storage form the core infrastructure, managing data seamlessly for optimal accessibility. Network & Security establish communication pathways and protective measures, fortifying digital assets. Database Administration ensures efficient data organization and security, supporting diverse applications. Desk-side Support, on the frontline, addresses individual workstation needs
Benefits to client
Our IT services are dedicated to excellence, committed to achieving a Service Level Agreement (SLA) of 99%, ensuring reliability and efficiency. As the single point of contact for all IT issues, we streamline communication and resolution processes, providing a seamless experience for users. Thanks to our central Helpdesk, we boast a fast turnover time, swiftly addressing and resolving concerns to minimize disruptions and optimize operational continuity. Our focus on these key aspects reflects our dedication to delivering top-notch IT support, ensuring a responsive and dependable environment for our users.
Business drivers
- Always available Utility office IT infrastructure
- Centralised Database access
- 24x6x9 Support to Utility Offices
- Standby preconfigured assets to ensure constant availability
