"Partners For Life"

"Building a lifetime partnership in business."

Payment Solutions

“You must be the change, you wish to see in the world”.

We believe ourselves to be one of the strong advocate of technological advancement. And technology is changing in fast pace, coping up with it is a very sweet challenge which we have accepted.

Monetary Transaction has been the core of business post the barter system. Mode of transaction for retail business has always been in the Cash Mode. But with time, consumers are moving out of Cash Mode.

Which gave birth to new alternatives like Plastic cards and POS devices.

(Point of Service) POS solutions

FES (Field Engineering Services):

  • Preventive Maintenance
  • Installation
  • Shifting

Service Desk

DSM has 24/7 service desk to enable customer requests be resolved at any time

Automatic Teller Machine (ATM)

  • First Level Maintenance (FLM) Services.
  • Servicing Over 4000 ATMs.
  • Serviced by over 400 Service Custodians
  • Delivering over 90% response and resolution (TAT)/Service Level Agreement (SLA)
  • Consumable and spares Management
  • Second Level Maintenance (SLM) Services
    • Service over 1500 ATMs
    • Serviced by over 70 Field Engineers
    • Delivering over 90% response and resolution (TAT)/Service Level Agreement (SLA)
    • Repairs and hardware replacements
    • Software reinstallations
  • Preventive Maintenance (PM) of ATMs
  • Installation of new ATMs & Security Systems
  • Housekeeping (HK) & Facility Management Services (FMS)
  • Customer Relationship Management
    • Web-based and available to customer, providing Real-time interface
    • Safe, secure and spam free
    • Simple to use interface, with almost all requisite data pre-filled
    • Easy to use Help and User Guides documentation included
    • Each incident is Time-stamped with ETA of Response
    • Field engineers receive and update incident status in Real-time
    • Real-time alerts provided on mobile phones and email
    • Escalation alerts can be customized to meet individual customer preferences

Kiosk Solutions

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FES – Field Engineering Services

  • Installation
  • Maintenance & Support

Service Desk

DSM has 24/7 service desk to enable customer requests be resolved at any time