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BPO

DSM Infocom Pvt. Ltd., Mumbai, India, is operating a world-class BPO / Contact Center in Dombivali, Maharashtra, India which serves by integrating talented skilled people, tested practices and innovative technologies, in providing a range of services including Call Center facilities, Service / Facility Management and Back Office solutions.

We shall bring into the world a whole new class of services and a unique approach to customer satisfaction. We serve to the world an extensive portfolio of services in the most professional manner and also adhering the global industry standards.

Having seen the need to provide service to various industries like Telecom, BFSI, Retail, IT etc with Call Center, Service Management and Back Office Solutions, DSM has ventured in this Business Process Outsourcing (BPO) opportunity.

We are in the process of building the state-of-the- art infrastructure is both scalable and flexible providing for small to large sized enterprises. It is a systematically planned operation, selecting the prime and strategically located operations at Dombivali, MIDC area which is easy to commute from Thane, Kalyan & Navi Mumbai.

With strong plans of investing in people and technology, our strategy revolves around a relentless commitment to provide superior services using world-class technology. The aim is to build a culture, based on our values of integrity and trust, supported by action with results.

“We aim to provide the highest quality services, with the use of advanced skills and innovative technologies and to provide a ‘one stop’ service for expanding companies. We believe each client has their own set of requirements and as such, we are able to adapt and provide a tailor made service package”.

The Call Center includes :

  • Professional management
  • Carefully selected personnel
  • Provision of customer satisfaction
  • Highly equipped center with the latest in innovative technology

Infrastructure :

DSM, will have a state-of-the-art operational BPO in Dombivali. The most vibrant place, which incorporates leading edge technology to provide 24X7 services to companies in India and internationally.

The DSM call center will be fully equipped with world’s best technology with best quality equipments and accessories.

Our onsite connectivity and electricity infrastructure will be supported by :

  • Domestic Leased data and voice connectivity.
  • Enhanced CAT6 structured cabling for voice and data transfer over the internet and Local Area Network (LAN)
  • State-of-the-art telecommunications by a fibre optic network.
  • ISDN services with Voice, Data, Video Conferencing, email and fax transmissions.
  • 100% generator back-up for continual essential services.
  • The entire telecom and IT infrastructure is connected through an Uninterrupted Power Supply (UPS)
  • Corridor
    Corridor
  • Power Backup
    Power Backup
  • Server Room
    Server Room
  • Training Room
    Training Room